Company Policies
Ordering Process:
Full payment + taxes (if applicable) + shipping on all orders under $350 to process & begin orders.
Minimum payment of 50% of total to process & begin orders over $350. If payment is received in full on orders over $350, you will receive free shipping for locations within the United States. Clients outside of the US are responsible for all shipping costs. Full payment of total invoice must be received before full or partial order is shipped.
Once payment has been received, we will start your order - your desired hats, in stock and backordered items, will be ordered.
Please look over the details of your order (hat color, patch shape, patch placement, etc.) and contact information to ensure they are correct. By paying your invoice or deposit, you are affirming that the information contained in this invoice is accurate.
Turnaround time:
Please allow 3-6 weeks for completion from payment date. After an order has been completed and total invoice has been paid, your order will ship. Turnaround times may vary.
Rush Order Policy:
If you request a turnaround of under the current production turnaround time, a rush fee will apply.
It is the customers responsibility to check the contents of the order and billing/shipping addresses to ensure all information is correct. Once invoice is paid/approve, no edits will be accepted. Returns and exchanges are not permitted on rush custom orders and a refund will not be provided on cancelled Rush Orders.
The customer is responsible for all RUSH shipping charges - standard shipping charges will be applied unless otherwise specified and approved by client. We cannot guarantee specific delivery dates but can give best estimates based on information provided by the carrier.
Order processing based on hat availability, patch approval and payment date. Rush Orders option availability is dependent on our production schedule and may not always be available.
Backordered Products:
We will notify you if an item in your order has been delayed due to product availability. Backordered items will be shipped as soon as possible after they arrive at our shop and customer is responsible for additional shipping charges if the order is shipped in parts.
A restocking fee of 40% of the purchase price of the item(s) will apply for cancellation on backordered items.
Returns & Exchanges:
While we make every effort to ensure you are getting the product you ordered, mistakes can happen. We are a small business making custom, made to order, products. Because we want to make sure you are completely satisfied we will always replace any order with a mistake from our shop within 30 days of ship date.
Unfortunately we cannot guarantee returns and exchanges due to manufacturing errors from our wholesalers (Flexfit, Yupoong, Richardson, Pacific Headwear, etc.), changes on products made by product manufactures (Flexfit, Yupoong, Richardson, Pacific Headwear, etc.), shipping delays or errors by the carrier.
However it is the customers job to ensure that the order is exactly to their specifications when it is sent to us.
If you wish to cancel an order that has been Paid, a restocking fee of 40% of the purchase price of the item(s) will apply.
Late Payment Policy:
If payment has not been received 14 days after invoice due date, you will receive a reminder for payment on open orders. If nonpayment continues the maximum allowable interest rate under California law will be added each month until payment has been received. Additionally, if your account remains unpaid we will be forced to take any and all legal actions required to ensure collection.