Company Policies

Ordering Process:

Full payment + taxes (if applicable) + shipping on all orders under $350 to process & begin orders.

Minimum payment of 50% of total to process & begin orders over $350. If payment is received in full on orders over $350, you will receive free shipping for locations within the United States.  Clients outside of the US are responsible for all shipping costs.  Full payment of total invoice must be received before full or partial order is shipped.

Once payment has been received, we will start your order - your desired hats, in stock and backordered items, will be ordered. 

Please look over the details of your order (hat color, patch shape, patch placement, etc.) and contact information to ensure they are correct.  By paying your invoice or deposit, you are affirming that the information contained in this invoice is accurate.

 

Turnaround time:

Please allow 2-3 weeks for completion from process date. After order has been completed and total invoice has been paid, your order will ship.

 

Rush Order Policy:

If you request a turnaround of under 3 weeks, a rush fee will apply.  

It is the customers responsibility to check the contents of the order and billing/shipping addresses to ensure all information is correct.  Once invoice is paid/approve, no edits will be accepted.  Returns and exchanges are not permitted on rush custom orders.  Customer is responsible for RUSH shipping - otherwise standard shipping charges will be applied.  We cannot guarantee specific delivery dates but can give best estimates based on information provided by the carrier.

Order processing based on hat availability, patch approval and payment date.

 

Backordered Products:

We will notify you if an item in your order has been delayed due to product availability.  Backordered items will be shipped as soon as possible after they arrive at our shop and customer is responsible for shipping if order is shipped in parts.

A restocking fee of 40% of the purchase price will apply for cancellation on backordered items.

 

Returns & Exchanges:

While we make every effort to ensure you are getting the product you ordered, mistakes can happen.  We are an employee owned business making custom products.  Because we want to make sure you are completely satisfied we will always replace any order with a mistake from our shop.  

Unfortunately we cannot guarantee returns and exchanges due to manufacturing errors from our wholesalers (Flexfit, Yupoong, Richardson, Pacific Headwear, etc.), changes on products made by product manufactures (Flexfit, Yupoong, Richardson, Pacific Headwear, etc.), shipping delays or errors by the carrier.

However it is the customers job to ensure that the order is exactly to their specifications when it is sent to us.

 

Late Payment Policy:

If payment has not been received 14 days after invoice due date, you will receive a reminder for payment on open orders.  If nonpayment continues the maximum allowable interest rate under California law will be added each month until payment has been received.  Additionally, if your account remains unpaid we will
be forced to take any and all legal actions required to ensure collection.